Covid-19 Safety Protocols & Procedures

INTRODUCTION

At Clyde’s Cupcakes, we have always taken in pride in making the safety, health, and well-being of our employees and our guests our top priority. As we have prepared for re-opening, we have developed this safety plan of action that reiterates and enhances our long-standing commitment. We will continue to adhere to elevated and stringent sanitation policies, food safety protocols, as we add newly developed social distancing guidelines as well as guest/employee interaction safety procedures, and we will phase in any policy as necessary under guidance from our local, state, and federal authorities.
We are closely monitoring government policy changes, Centers for Disease Control (CDC) guidelines, government mandates, and public health advancements, and we will continue to make changes as necessary or appropriate to our protocols and procedures. All policies and procedures have been developed with full consideration of the following guidance:
The United States CDC Food Safety Protocols
The World Health Organization
The United States Environmental Protection Agency The United States Food and Drug Administration The United States Department of Labor
The United States Occupation Safety and
NH/ MA Department of Public Health
Rockingham County Health Department

FOR OUR GUESTS

Guests and employee’s health, safety and well-being is our number one priority at Clyde’s Cupcakes. With that in mind we have outlined below the efforts in which we will focus our attention to increase and secure guest safety.
Guest Social Distancing Policy

⦁ Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them standing in lines, and when moving throughout the venue. Cones will be placed on ground 6ft apart in distance.
Hand Sanitizer & PPE
⦁ Clyde’s Cupcakes will ensure that all guests will have access to hand sanitizer.
⦁ They will also inform guests where to find PPE in the venue if they so desire.
Signage
⦁ Managers will be responsible for placing health and hygiene notices at truck kindly reminding guest to respect the space of other guest, to observe social distancing.
⦁ Signage will also include any state recommended information regarding PPE use as well health and hygiene information.

Cash Handling Policy
⦁ We encourage guests to use credit, debit cards and pre order app
⦁ All cash handling will be executed with as little direct contact as possible.
Contact Tracing
⦁ Employees and guests who exhibit any of the symptoms of COVID-19 while at the property are instructed to immediately notify the manager on duty.
⦁ All guests will also be encouraged to be proactive in letting us know if they are feeling ill or have recently.
⦁ If we are alerted to a presumptive case of COVID-19 on property, we will work with the local health district authorities to follow the appropriate and recommended actions.
⦁ Confidentiality will be respected and preserved to the fullest extent possible.

FOR OUR TEAM

Safe Working Environment Written Acknowledgement
⦁ All employees will sign a health and safety acknowledgement laying out policy and procedures to ensure guest and fellow employee safety.
COVID 19 Training
⦁ At Clyde’s Cupcakes, all staff will be required to be Serve Safe certified.
⦁ Instruction includes recognizing symptoms of COVID-19 and proper use of PPE.
⦁ Daily pre shifts will reinforce health and hygiene principles.
PPE – Personal Protective Equipment
⦁ Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance.
⦁ All PPE will be supplied by Clyde’s Cupcakes.
⦁ Training on how to properly use and dispose of all PPE will be mandatory.
Self-Reporting
⦁ Employees are required to stay home if showing CoVID-19 symptoms and inform management they are showing symptoms.
⦁ If an employee tests positive upon showing symptoms on a particular day and had been present at work, any other employee that worked within 6 feet should be considered exposed to the virus.
Health Tracking & Management
⦁ Every Employee must take a COVID test upon returning for initial employment (if available).
⦁ Employees who exhibit no symptoms but know they have been exposed to COVID-19 outside of work will be placed on a 14-day temporary leave to self-quarantine.
⦁ If an employee develops symptoms during this time, they will be advised to seek medical attention and must notify management immediately.
Physical Distancing
⦁ Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible.

Hand Sanitizer

⦁ Clyde’s Cupcakes will ensure that all employees have access to hand sanitizer.
Signage
⦁ Managers will be responsible for placing sanitary reminders at all hand sinks.
⦁ Signage will be posted (in multiple languages) throughout the property reminding employees of the proper way to wear, handle and dispose masks, use, wash hands, sneeze/cough, and to avoid touching their faces.
Handwashing & Hygiene
⦁ Correct hygiene and frequent handwashing with soap is vital to help combat the spread of virus.
⦁ All employees must wash their hands, or use sanitizer when a sink is not available, every 30 minutes (for 30-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, eating, drinking, entering and leaving the restaurant, going on break and before or after starting a shift.
⦁ Using hand sanitizer is not a substitute for handwashing. It is a supplement.

Frontline Service with Customer
Staff Interactions with Guests
⦁ All staff will be required to wear a cotton face mask when they are in Food Truck.
⦁ Any amount of time spent closer than 6 feet to any other individuals will be kept to a minimum and as short as possible.
⦁ Staff will avoid physical contact with customers.

COMPLIANCE COMMITMENT & REFERENCE

We are fully committed to respecting all rules, recommendations and requirements of experts and government officials. These are some of the resources we have considered in preparation of this plan.
CDC Food Safety Protocols https://www.cdc.gov/foodsafety/cdc-and-food-safety.html
National Restaurant Association https://restaurant.org/Covid19#food-safety
The United States Environmental Protection Agency https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2
The United States Food and Drug Administration https://www.fda.gov/food/food-safety-during-emergencies/best-practices-retail-food-stores-restaurants- and-food-pick-updelivery-services-during-covid-19
United States Department of Labor https://www.osha.gov/Publications/OSHA3990.pdf
The World Health Organization https://www.who.int/docs/default-source/coronaviruse/getting-workplace-ready-for-covid-19.pdf